Customer Relations Representative - State Farm Agent Team Member
Full Time • Newark, DE
Responsive recruiter
Benefits:
- Salary Plus Commission
- Licensing Paid by Agency
- Simple IRA
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency is approaching 34 years in business as of July 2025, and our commitment to providing exceptional service has only grown stronger with time. We’re a close-knit team of five (both full-time and part-time), and we’re passionate about helping our clients feel confident and protected.
Our agency is approaching 34 years in business as of July 2025, and our commitment to providing exceptional service has only grown stronger with time. We’re a close-knit team of five (both full-time and part-time), and we’re passionate about helping our clients feel confident and protected.
Team members enjoy a comprehensive benefits package, including a retirement plan, 20 days of PTO after probation, and full coverage of study materials, licensing costs, and training. We believe in investing in your growth from day one.
With a background in Human Service Administration and Psychology, along with holding all insurance licenses and a Series 63, I bring a well-rounded perspective to the industry—focused on people first. Our office culture is built on the values of excellent customer service, detailed needs assessments, and prompt, reliable follow-through. If you’re looking to be part of a team that values professionalism, care, and growth, we’d love to hear from you.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Amanda Dixon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual Spanish preferred.
Compensation: $35,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Bear, DE and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none